Posted by rebecca
Earlier this week Rand and I spoke at the third annual Searchfest, put on by SEMpdx and a load of lovely sponsors. Loyal readers and R. Kelley fanboys (and girls) will remember that my first ever speaking engagement was at the first Searchfest two years ago. The organizers were gracious enough to overlook my profound suckitude and invited me back to speak about link building last year. This time around, they asked me to participate on the blogging panel with Stoney deGeyter and Heather Lloyd Martin. I wasn’t sure what to cover since the panel details simply said "Blogging," so I talked about various blogging myths. It seemed to go over fairly well considering it was 9:00 am–I think my half naked pictures of David Hasselhoff helped.
Below I’ve summarized some of the panels I sat in on, for those of you who are curious. Each panelist’s presentation should be available on SEMpdx’s website sometime this week, so I encourage you to check them out if my notes have piqued your interest (I especially recommend checking out presentations from the WordPress panel).
Reputation Management
Tony Adam, lovable Yahoo! SEO and Twitterphile:
- RipOffReport has had more than 320k complaints filed on their website, so chances are you or one of your clients will run into a nasty ROR result in the SERPs at some point.
- Do negative search queries (such as inurl:paypal sucks and intitle:paypal sucks) to see how your site fares with negative mentions
- Use tools to monitor your reputation (e.g., Tweetbeep, Trackur, Google Alerts)
- Protect your personal/business brand
- Use checkusernames.com to check various social media sites and register your user name across the board
- Link to external resources/social media profiles with branded search terms
- Use subdomains/branded pages to combat flame sites/negative queries
- Change perceptions by being genuine. Keep negativity/flame wars offline and be transparent and genuine. Try to provide assistance and give customers/users the opportunity to provide you with feedback.
Marty Weintraub, eccentric blogger and SEO:
How to create a reputation monitoring dashboard:
- Create a Google account
- Start a big list and segment by brand, product, personnel, competition, industry phrases, and intent words
- Check for misspellings (use MSN’s keyword mutation detection tool or KeywordDiscovery’s paid tool; also brainstorm misspellings)
- Open your iGoogle dashboard and add tabs/create Google alerts
- Interpretation tips:
- Don’t click on every link; instead,hover over them to get a text abstract and see if it’s worth clicking through
- Ignore spam
- Set up mission critical email alerts for archiving
Todd Friesen, displaced Canadian and Brendan Fraser body double:
Todd threw some crazy stats at us, which I’ll list below:
- 90% of consumers trust consumer reviews
- 83% of companies will experience an event that will negatively impact share prices in the next 5 years
- 58% of searchers will visit a competing website after seeing negative search results
- 81% of consumers research online before making a purchase
- 31% of users have left feedback/reviews on websites (this feedback is most likely negative because the users are pissed off)
- 87% believe a CEO’s reputation reflects on a company’s reputation
- 78% of executive recruiters search for your name before they call you for an interview
- 35% of those recruiters have rejected a candidate based on what was found
Search Engine Marketing & PR
Doug Hay, PR guru:
- Yahoo! is the biggest news engine, so focus PR efforts there if you can
- Target not only search engines, but journalists,bloggers, and the public
- Optimize your press releases (perform keyword research and make sure your title tags are within 65-85 characters; 65 for Google and 85 for Yahoo!)
- Syndicate your content using RSS
Dustin Woodard, Wetpainter and up and coming filmmaker:
- Building relationships with the press is easier now than ever before because of better access to them
- Don’t push your message–lead them down a path that points back to you
- Choose your media targets wisely. There is much cannibalism in the media. Consider exclusives/embargos, and don’t overlook bloggers.
- The benefit of press relationships is that you can get repeat coverage (your relationship exists beyond the current publication)
- Reach out to folks who have mentioned your URL but haven’t linked to you and ask them to use a link
- Build relationships with the public. According to Nielsen research, social networks have surpassed email in usage, and 2/3 of the Internet population visit social networking sites. Know where your audience hangs out and build a presence there if it’s appropriate. Connect with people and respond quickly.
Todd Friesen spoke again but his presentation wasn’t on the main laptop and the Internet was being wonktastic so it took him a while to get it loaded. At that point I was growing increasingly distracted by my rumbling stomach and kept eyeballing the sandwiches that were being set up for lunch; hence, no notes from me (check out his presentation on SEMpdx’s website).
Social Media Marketing/Link Bait
Dawn Foster, community expert and token GOP (Girl On Panel):
- Why you should participate in online communities:
- It gives people a place to engage with your company
- You get product feedback
- You can build evangelists and brand loyalists
- Social media all about the people
- Focus on individuals (participate as a person, not a corporate entity)
- Be sincere
- It’s not all about you; encourage two-way communication
- Be a part of the community; don’t try to control the conversation
- Everyone’s a peer (knowledge comes from everywhere)
- Participation guidelines:
- Quietly monitor competitors’ communities and learn from them, but don’t participate on their sites
- Participate as a person (not solely to pimp your products)
- Talk about the industry first and your products second (don’t mention your stuff in every post/comment)
- Participate in industry communities, blogs, and social media sites
- Be a community manager. Monitor what’s going on, track conversations, act as a facilitator, and respond to/engage with people.
Neil Patel, skinny manic marketer who clearly forgot to take his anti-swearing Ritalin before his presentation:
- Offer a “bag of crap”
- Offer it in limited quantity
- Cost should be low
- Make it like a lottery
- Spread it through the blogosphere
- Leverage Twitter/FriendFeed
- Have holiday sales
- Include selected items for the sale
- Offer each item in limited quantity
- Upsell like crazy
- Promote the sales through social coupon sites like deals.com
- Have exclusive channel offers
- Unique offers per channel
- One offer at a time, an spread them out over time
- Limited quantities
- Branding gimmicks (e.g., the Office Max dancing elf)
- Make them fun and entertaining
- Don’t sell to people
- Have a company logo
- Offer embed capabilities
At this point Neil went to the dark side and talked about some spammy shit like using email scrapers and affiliate web spamming and buying StumbleUpon traffic. I didn’t catch a lot of these tactics because he was talking like the Micro Machine Man, so check out his slide deck if you’re curious.
Matt Inman, original SEOmoz CTO gangsta, dating site savant, master linkbaiter and pal of Rebecca (that’s me!):
This was Matt’s first formal presentation–he had spoken a couple weeks ago for the first time at some mommy bloggers conference in Houston but didn’t need to prepare a slide deck. I thought that Matt did really well–he was a bit jittery from nerves, but compared to "Hopped up on pixie sticks" Neil, he looked pretty stable.
Matt talked about his linkbait successes for Mingle2 and provided a crapload of examples:
He cautioned to keep widgetbait relevant and talked about his payday loan penalty.
- Be careful with what keywords you link back with
- Don’t get in the news
- Don’t get greedy
Some linkbaiting tips from Matt:
- Take a commercial topic and attach something geeky/fun/weird to it
- Appeal to people’s sense of ability (e.g., create something that incites debate)
- Stay away from “What [noun] are you?” quizzes (those are stale and are only popular with Livejournal users)
- Keep it simple. Don’t over-engineer it. Don’t invest tons of time and energy into it.
- Nowadays Digg is 60% creativity, 40% promotion. Find a frequent Digg user to help give your content a shove.
- Don’t IM too aggressively for stumbles/diggs/reddit upvotes. Have people go to your submission’s category page and then vote.
- The latest rumor is that IMing for stumbles doesn’t work (e.g., linking to a page and having someone stumble it from there). Have people go to your StumbleUpon profile page and find the content to thumb it up.
- Take some data and present it in an interesting way (like Vince Blackham’s diagram of skateboarding injuries)
- Create a simple game and reward the user (like freerice.com)
- Don’t just write blogbait—have an artist/coder/designer to make your stuff stand out
- Find a linkbaiter–check Best of Craigslist posts and look for designers who’ve gotten stuff on Threadless
- Keep your content benign. Make linkbait appear non-commercial at first to avoid getting buried and encouraged linking. After it goes viral, swap it out for a more commercially oriented version.
As always, the linkbait session was an interesting one. Q&A was even better–some guy went all aggro on Neil Patel and called his presentation useless and immoral, and he said that Dawn’s presentation was the only useful one because she’s the only person who talked about branding (which isn’t true–Matt talked about branding a lot in his presentation). I don’t know who this man is, but I can say that he clearly doesn’t understand how social media marketing and linkbait work. Also, yeah, some of Neil’s presentation was spammy and questionable, but his parts about offering deals and promotions were whitehat and useful. And you know that there were a few folks in the room who were willing to try out the more blackhat tactics (different strokes for different folks), so I don’t get why this dude was so hellbent on vilifying Neil and trying to create some huge shame spiral.
Wordpress
The WordPress session was my favorite. Jordan Kasteler, David Wallace, and Rick Turoczy all talked about various SEO-friendly plugins and WordPress tips that were very useful. Unfortunately, their presentations consisted of a crapload of plugin links that I couldn’t jot down in time, so definitely check out their slide decks over at SEMpdx’s website to find great resources like:
- the meta robots code
- the Slug Trimmer plugin
- Link Attribute plugin
- pagination and breadcrumbs plugins
- creating a custom 404 page
- dofollow plugins
- top commentator widgets
- how to protect your wp-config.php file and your admin section
- login lockdown and firewall plugins
- the All in One SEO pack
- Twitter plugins
- WordPress mobile edition
- social bookmarking plugins
- spam protection plugins
- sitemaps generator
- comment subscription
SEO Tips for Survival
Derrick Wheeler, Microsoftie:
Derrick talked about a pyramid that has authority at top, then content, then structure. He talked about how Microsoft.com is "the Beast" because it’s a collection of hundreds of “separate websites” that share one domain name, and each site impacts all of the other sites’ success but are managed individually and published using various CMS. Derrick recommended that if you budget for SEO, set aside some budget for implementation, especially in a big business.
Marshall Simmonds, NYTimes SEO:
The SEO strategy employed by the NYTimes is long-term. They’re looking to lessen PPC costs over time and strengthen/improve organic campaigns. His SEO team is in its own department, and he talked about the need to balance the editorial voice of the writers with readability and usability. He cautioned against using the word "change" with the writing staff; instead, say "enhancing" or "making additions." The key is to marry maximum SEO value with literal, descriptive language. An example he cited was a NYTimes article about the Treo that was titled "A Marriage Not Made in Heaven." The title obviously didn’t target the keyword "Treo," so the article was having difficulty ranking for the phone.
Marshall also recommended offering basic training to staff on stuff like keyword research, basic on-page SEO (meta tags, links alt text, etc), and title tags/page headers.
Jeff Quipp, Search Engine Person:
Jeff’s definition of SEO:
"Getting the desired results from organic search using whatever tactics you feel comfortable using."
5 main levers affect ‘desired results’:
- Defined objective
- Site structure (on-page SEO)
- Amount/quality of content
- Power of site (authority)
- Anchor text utilized
Implications of interest:
- Site structure can be an impediment
- Link power potential is infinite
- Quality content builds links but takes time/resources
- The less competitive the industry, the less the need for content, and vice versa
To improve overall site ranking/performance, Jeff recommends the following:
- Build quality content routinely
- Build a reward system for “quality content” ideas and production
- Promote your content via many means (social media, PR, etc)
To rank for specific uncompetitive terms (those that have less than 10k search results), Jeff suggests:
- Submit to quality directories
- Syndicate articles
- Get links from suppliers/clients
- Ensure “targeted terms” are in anchor text
To get business from more competitive keywords:
- Guest blog on other sites and link back to your content
- Hold a topic-specific contest
- Build content to answer questions about a topic
- Use PR/social media to announce new quality content
- Ensure proper anchor text is in your links
- Use widgets/badges
- Perform unique research and publish
Laura Lippay, little miss Yahoo!:
What does Yahoo!’s in-house SEO organization look like? It first started out with SEO reporting to business intelligence and paid search reporting to marketing. They then moved the SEO team under marketing and grew from there. Now "search traffic acquisition" and paid search sit underneath the marketing department.
Some in-house SEO risks:
- Retaining talent
- In-house operates at a slower pace and can be tough to influence
- Play to their strengths and develop strong relationships
- Have fun and communicate with your team
- Shape team roles/functions around people’s talents
- No accountability
- There are many teams responsible, and a lot of folks don’t understand SEO
- You should always educate and train
- Prove what SEO is worth to top players
- Provide reporting/results to teams
- Not producing results
- Set expectations based on the project
- Not broadcasting results
- Show results in meetings, give “SEO Hotness awards” to deserving staff
Overall, I gotta give major props to the Searchfest organizers. This year’s seminar was the best yet–they pulled in some big names and speakers who actually flew in to attend/present. The godfather of search himself, Danny Sullivan, even flew in to give the morning keynote. He was his usual engaging, "Listen to me because I know my shit" self. I really hope that he had a chance to visit Voodoo Doughnut while he was in Portland. I went there and had a bacon maple bar that was ridiculously awesome.
Hell. Yes.
Where was I? Oh yes. *wipes drool from face* Like I said, the event was well organized and the list of speakers continues to get more impressive each year. I also had a chance to hang out with two of my favorite Portland people,
David Mihm and
Josh Patrice, both of whom took me and
Manstery Guest to some of their favorite Portland bars and restaurants.
Thanks again to the SEMpdx crew for inviting me back to speak. I urge you all to consider attending next year’s events–it gets better and more popular every year, and it’s a great value conference that’s a perfect length (those 4-5 day events can get pretty tiring).
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Posted in March 1st, 2009
Organized retail crime costs retailers billions of dollars. In an era, where retailers are closing stores or going completely out of business, it’s logical to assume that organized retail crime is a contributing factor to retailers shutting their doors and people losing their jobs. With the sour economy inspiring more and more theft and fraud, it is becoming more critical than ever before for companies to control their losses in their struggle to remain viable.
When retailers lose money to theft, the end result can be (assuming they don’t go bankrupt) that jobs are cut. Payroll is normally the largest and most controllable expense in any business. When businesses start to show negative earnings — like a lot of them are right now — payroll is normally the first place they look to cut when trying to avoid shutting their doors.
In an effort to fight what experts say is a $30 billion a year organized retail crime issue, the National Retail Federation is welcoming legislation being introduced to give them more tools to fight this problem. Yesterday, three bills were introduced in Congress to assist retailers and law enforcement in this effort.
The three bills introduced are “the Combating Organized Retail Crime Act of 2009, sponsored by Senate Majority Whip Richard J. Durbin, D-Ill.; the Organized Retail Crime Act of 2009, sponsored by Representative Brad Ellsworth, D-Ind.; and the E-Fencing Enforcement Act of 2009, sponsored by House Judiciary Committee Crime, Terrorism and Homeland Security Subcommittee Chairman Bobby Scott, D-Va. The measures are similar to legislation first introduced last summer” according to the press release and podcast on this matter by the National Retail Federation.
In case you are unfamiliar with “Organized Retail Crime,” it involves organized retail theft activity for profit. Once the merchandise is stolen, it is fenced (sold) to get a cash value out of it. Traditionally, this merchandise was sold at flea markets/dishonest retailers, but more and more often nowadays, retail crime rings are turning to auction sites to unload their stolen goods.
The reason for this is if they sell it on an auction site, they make a lot more money than in the more traditional fencing venues. Experts believe they net 70 percent of the retail value by selling their stolen wares on an auction site versus the 30 percent of retail value they receive in more traditional fencing venues.
Another possible factor contributing the problem is that consumers — who are operating with ever-decreasing personal budgets — are flocking to these sites to stretch their buying dollars. Without knowing it, they might be adding fuel to the fire and unknowingly buying this stolen merchandise.
Even if the retailer can prove that merchandise on an auction site is stolen, it can be extremely difficult for them to get the site to cooperate in going after the criminals selling it. Due to a lot of red-tape imposed by these sites to release information, it requires a lot of time/effort to get the site to cooperate in an investigation. Because of this, the crooks are normally long gone before any effective investigative action is taken.
Another phenomenon called phishing makes the activity even more anonymous/hard to track on auction sites. Phishing is where a person (user) is tricked into giving up their credentials to an account. For years, eBay and PayPal have ranked as some of the most phished brands out there. Criminals use this information to take over an account and commit fraud using someone else’s selling account. When investigating auction fraud, time is of the essence, otherwise the trail is often too cold to track. The crooks use one of these accounts for a short period of time and then move on to another phished account to avoid detection.
Organized retail crime is also taking advantage of the identity theft/financial crimes phenomenon and working with the hacking element that has been attacking the financial industry. Counterfeit payment cards (credit/debit), checks and identification are all being used to electronically boost merchandise and walk right out the store with it. In the TJX data breach — which was the largest hack of financial data to date — a group was caught using cloned payment cards to buy $8 million worth gift cards from Walmart. In the more recent data breach at Heartland Payment Systems — which looks like it might surpass TJX in the amount of data stolen — the only arrests made thus far were a group using the stolen data to clone gift cards. Since gift cards are redeemed at retailers, this is yet another example of how the financial hackers and organized retail crime types are working together. To me, this is evidence that organized retail crime is becoming more sophisticated in their theft techniques, which will likely make this problem get even worse than it already is.
The three bills being introduced will force auction sites to cooperate with retailers and law enforcement, define organized criminal activity as a federal offense and establish stricter sentencing guidelines for criminals convicted of organized retail crime. Too frequently, under current laws, criminals involved in this activity are treated like petty thieves and get a slap on this wrist when they are caught. Last, but not least, it will hold auction sites more accountable for the sale of stolen merchandise if it could have been prevented.
Besides fencing, there is a lot of other fraud on auction sites that isn’t necessarily tied in to fencing and victimizes auction customers/sellers, more personally. Legitimate e-commerce sellers are frequently ripped off with bogus financial instruments. Buyers are also defrauded in a wide variety of scams on these sites. Like the major retail types, who are behind this legislation, the more ordinary victims are often hung out to dry when they try to get any assistance from the auction sites. There is little doubt (my opinion) that auction sites need to clean up all the fraud that occurs on them. While they do provide value and a fun way to buy things, there have been too many innocent people victimized on them.
While this legislation primarily focuses on fencing, it’s a start in the right direction. Perhaps other groups should join in and support this legislation, which if passed, will likely set some needed legal precedents. It will also make it a little harder for the criminally inclined to operate on auction sites.
Supporting this legislation makes a lot of sense for a lot of different reasons. These are not victimless crimes and the consequences are being felt by innocent consumers and businesses.
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